Overview In this role, you drive exceptional pet-and-parent experiences on the sales floor while supporting store operations and coaching teammates. You mentor new associates, model service excellence, and contribute to merchandising and guest care. You help customers choose the right products, uphold Petco policies, and foster a welcoming, collaborative environment. This position blends hands-on selling with leadership, empowering you to elevate store performance and pet welfare.
Compensation / Benefits- health benefits
- financial benefits
- 401K
- incentives
- PTO
Responsibilities- Deliver knowledgeable, compassionate customer service to meet sales goals
- Educate customers on promotions, services, and loyalty programs
- Mentor and train new associates on policies and service standards
- Maintain store cleanliness, organization, and visual standards
- Monitor inventory, restocking, and merchandising; support opening/closing and special projects
- Assist management with escalated customer concerns and operational needs
- Lead by example with strong selling behaviors and teamwork
Key requirements- 1+ years retail experience, preferably in a specialty environment
- Passion for animals and pet care knowledge preferred
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Good problem-solving skills and professionalism with customers
- Basic math and cash-handling experience
- Flexibility to work evenings, weekends, holidays
- Ability to lift up to 50 pounds and work around animals
- strong communication
- interpersonal skills
- team collaboration
- cash handling
- point-of-sale transactions
- merchandising and inventory replenishment
