Tasting Room Supervisor
Location: Temecula, CA
Position: Full Time On Site
Compensation: $27.00 to $30.00 per hour
Industry: Winery Hospitality Guest Experience
About the Opportunity
We are seeking an experienced Tasting Room Supervisor to join a premier winery and hospitality destination in Temecula Wine Country.
This is a hands-on front-of-house leadership position for someone who enjoys creating memorable guest experiences while leading a team in a polished, high-volume hospitality environment.
The Tasting Room Supervisor will support daily operations, coach and direct team members, maintain service standards, promote wine sales and wine club memberships, and help ensure every guest receives warm, professional, and knowledgeable service.
Key Responsibilities
Team Leadership
Supervise tasting room associates during assigned shifts
Direct daily workflow and assign responsibilities
Assist with onboarding and training new team members
Coach employees and provide ongoing performance feedback
Communicate daily priorities and operational needs
Promote teamwork, professionalism, and accountability
Support management with employee and operational concerns
Guest Experience
Deliver exceptional hospitality and memorable guest experiences
Lead by example on the tasting room floor
Serve as a primary point of contact for guest questions and concerns
Handle service recovery situations professionally and confidently
Maintain composure during high-volume periods
Ensure established service and presentation standards are consistently maintained
Wine Sales & Membership
Promote wine sales and tasting experiences
Support wine club membership growth
Educate guests on available wines and experiences
Help create an engaging environment that encourages repeat visits
Support wine club events and member experiences
Daily Operations
Perform opening and closing procedures
Monitor floor coverage and staffing needs
Coordinate employee breaks and meal periods
Maintain cleanliness, organization, and presentation standards
Assist with inventory counts and product replenishment
Support cash handling and end-of-day reconciliation
Assist with reservations, POS systems, and guest transactions
Support special events and winery programming
Safety & Responsible Service
Maintain a safe environment for guests and employees
Follow all responsible alcohol service requirements
Exercise sound judgment regarding guest intoxication and alcohol service
Follow established safety and emergency procedures
Promptly communicate accidents, maintenance issues, and safety concerns
What We're Looking For
Must be at least 21 years old
Previous leadership experience in winery, restaurant, hotel, events, hospitality, or customer service preferred
Strong guest service and communication skills
Ability to coach, motivate, and direct team members
Comfortable handling guest concerns and difficult conversations
Ability to remain calm and professional in a high-volume environment
Interest in wine and willingness to develop strong product knowledge
Comfortable learning POS, reservation, membership, scheduling, and reporting systems
Ability to work weekends, holidays, and occasional special events
Schedule
Wednesday through Sunday
Approximately 10:30 a.m. to 7:00 p.m.
Weekend and holiday availability is required. Occasional evening wine club or special events may be scheduled with advance notice.
Compensation & Benefits
$27.00 to $30.00 per hour, based on experience.
Benefits include:
Medical, dental, and vision insurance
401(k) with company match
Life insurance
Additional voluntary insurance options
3 weeks of paid time off
8 paid holidays, including a paid birthday
The Ideal Candidate
The ideal candidate is a hospitality-first leader who enjoys being on the floor, interacting with guests, developing employees, and helping drive sales.
Experience in a winery is valuable, but candidates coming from upscale restaurants, hotels, resorts, tasting rooms, luxury hospitality, or other guest-focused environments may also be a strong fit.
This is an excellent opportunity to build leadership experience within the Temecula wine and hospitality industry while joining an established destination focused on exceptional service, wine, and guest experiences.
