Overview In this role you partner with the Business Process Manager to streamline the end-to-end Q2C process, drive process improvements, and ensure governance and reporting. You'll coordinate priorities across cross-functional teams including Sales, Customer Service, Finance, Tax, and Operations, translating issues into actionable plans. You lead change-management efforts, workshops, and system enhancements to boost data quality and process performance. This is a hands-on role that blends analysis, collaboration, and project leadership to sustain operational excellence at Hitachi Energy.
Compensation / Benefits- health and retirement benefits
- paid leave
- workplace flexibility
- learning and development opportunities
- cross-functional collaboration
- career growth opportunities
Responsibilities- Partner with the Business Process Manager to prioritize work, coordinate workload, and engage stakeholders
- Identify end-to-end Q2C breakdowns, control gaps, and handoff issues; translate into improvement plans
- Lead change-management activities: communications, training, adoption support
- Facilitate workshops, process reviews, system enhancements, testing, and stabilization
- Manage large cross-functional projects with accountability for results
- Maintain process documentation, governance, controls, dashboards, KPIs, and reporting insights
- Ensure compliance with applicable regulations and guidelines
Key requirements- Work authorization to be employed in the United States
- Bachelor's degree in a related field
- Significant experience in business process improvement or finance business partnering
- Experience leading cross-functional process reviews and improvements across Q2C
- Knowledge of ERP systems such as SAP S/4HANA (preferred)
- Advanced Microsoft Excel; process mapping, governance, controls, and KPI development
- Power BI experience is a plus
- Stakeholder management
- Cross-functional collaboration
- Problem-solving
- SAP S/4HANA (preferred)
- Microsoft Excel (advanced)
- Power BI
