Overview In this role you will lead AXIS's North America Casualty Programs claims team, focusing on oversight of claims, coverage analysis, and strategic direction. You will develop and mentor a team of adjusters, collaborate with internal partners and external stakeholders, and drive cost management and outcomes on large losses. This position offers cross-functional exposure across underwriting, litigation, and vendor management within a values-driven culture. You will influence strategy on coverage disputes and NY Labor Law matters, shaping a best-in-class claims organization.
Compensation / Benefits- hybrid work model
- diverse and inclusive environment
- career growth opportunities
- competitive benefits package
- medical plans for you and family
- retirement plans
Responsibilities- Oversee investigation, analysis, and evaluation of coverage, liability, and damages for assigned claims
- Provide technical guidance and training to reports and TPAs
- Recruit, hire, and develop claims staff with succession planning
- Assess loss nature, coverage, and scope to guide settlements and disposition
- Lead collaboration with Specialty Complex Claims on disputes, litigation, and arbitration
- Formulate claims and litigation strategies; manage outside counsel and costs
- Maintain relationships with internal/external partners (senior executives, brokers, reinsurers, actuaries, underwriters, insureds)
- Support underwriting inquiries; report trends, data, and risk assessments
- Lead and participate in meetings with program/TPA partners, audits, and results reporting
- Identify coverage trends and portfolio impacts; standardize claims management across lines
- Coach and mentor direct reports; partner with HR for development
- Exhibit best-in-class claim handling aligned with AXIS values
Key requirements- 5-10+ years of claims management experience in Casualty and/or Specialty Lines
- Proven leadership and collaboration skills across organizational levels
- Strong analytical thinking with ability to resolve complex disputed claims
- Excellent written and verbal communication; manage conflicting expectations
- Experience handling casualty claims and presenting to senior management
- Deep knowledge of claims processes, litigation, arbitration, and trial
- Juris Doctor preferred
- Technical knowledge: complex coverage analysis, evaluation, and reserving; negotiation and settlement skills
- Supervisory experience with direction to adjusters; KPI, data, and metrics familiarity a plus
- Valid state licenses and willingness to travel
- leadership
- collaboration
- analytical thinking
- complex coverage analysis
- reserving
- negotiation and settlement
