Job Description Job Description
Are you an experienced Ocean Import Specialist who thrives in a fast-paced, customer-focused environment? We're looking for a detail-oriented logistics professional to manage international ocean freight shipments from origin to final delivery while providing exceptional service to our customers.
This is an exciting opportunity to join a growing team where your expertise in freight forwarding, import operations, and customer relationships will have a direct impact on supply chain success.
What You'll Do
As our Ocean Import Specialist, you will play a key role in ensuring the smooth movement of import shipments while serving as the primary point of contact for customers, carriers, overseas agents, and internal teams.
Key Responsibilities:
- Manage ocean import shipments from booking through final delivery.
- Track, trace, and monitor cargo movements, ensuring timely updates and proactive communication.
- Coordinate with carriers, truckers, customs brokers, warehouses, and overseas agents.
- Prepare, review, and process shipping documentation for accuracy and compliance.
- Enter and maintain shipment information within transportation and operating systems.
- Resolve shipment delays, discrepancies, and service issues with urgency and professionalism.
- Provide exceptional customer service while managing a high volume of shipments and accounts.
- Communicate shipment statuses, milestones, and exceptions to customers and stakeholders.
- Ensure compliance with company procedures, carrier requirements, and import regulations.
- Build strong relationships with customers, vendors, and transportation partners.
What We're Looking For
Required Qualifications:
- 2+ years of experience in ocean imports, freight forwarding, NVOCC operations, or international logistics.
- Strong knowledge of ocean import processes, documentation, and supply chain operations.
- Experience coordinating shipment routing, booking, tracking, and delivery.
- Proficiency with Microsoft Office and transportation management or freight forwarding software.
- Excellent organizational and multitasking abilities.
- Strong analytical and problem-solving skills.
- Effective verbal and written communication skills.
- Ability to prioritize competing deadlines in a fast-paced environment.
- Customer-focused mindset with a proactive approach to service and issue resolution.
Preferred Experience
- Experience working with customs brokers and import compliance requirements.
- Knowledge of Bills of Lading, Arrival Notices, Delivery Orders, ISF filings, and related import documentation.
- Experience handling international freight and coordinating with overseas agents.
Why Join Us?
- Competitive compensation
- Growth opportunities within a growing global logistics organization
- Collaborative and team-oriented culture
- Dynamic work environment where no two days are the same
- Opportunity to work with international customers and supply chain partners
