Overview In this role, you will support and optimize IT operations across service desk, system administration, and data analysis. You will collaborate with cross-border teams to resolve issues, maintain workflows, and implement AI-assisted automation. You'll contribute to continuous process improvements in a fast-growing environment aligned with our servant-leadership ethos. This position offers meaningful impact through reliable systems, improved user experiences, and scalable processes.
Responsibilities- Perform user and access management and basic to intermediate system administration tasks
- Configure and maintain workflows and processes; investigate and escalate issues
- Leverage prompt engineering to create, optimize, and maintain AI-assisted workflows
- Analyze data (Excel/KPI/Reporting) to support decision making
- Support AI-driven automation and AI-assisted development initiatives
- Drive continuous process improvement (Agile mindset) to address QA/system failure issues
- Coordinate with users and multiple stakeholders to resolve issues and provide service desk support
Key requirements- Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field (preferred)
- 5+ years in service desk/help desk operations, IT operations/Application Support, or system administration
- Experience supporting users and coordinating with multiple stakeholders
- Ability to work with both U.S.-based teams and Korea-based Headquarters
- Fluent written and verbal English and Korean
- Cross-functional collaboration
- Strong communication (English & Korean)
- Problem-solving and customer-oriented mindset
- Jira or other ticketing/workflow management systems (preferred)
- Understanding of web-based applications and system integrations
- Experience with AI-assisted development, low-code/no-code platforms, scripting, or related technologies (e.g., Vibe Coding)
