Job DescriptionJob Description
Position Overview
As our Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and ensuring consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will play a critical role in lead management, consultation scheduling, and front office coordination, helping patients begin treatment confidently while maintaining an efficient and organized schedule. This role is essential in creating a smooth, welcoming, and patient-centered experience that reflects the Smilebliss mission and model.
Smilebliss Model Delivery
Lead Management and Scheduling
- Ensure timely outreach, follow-up, and scheduling of all new leads
- Schedule new patient consultations and support strong show rates
- Confirm upcoming appointments and follow up on missed consultations
- Maintain an organized, productive schedule and accurate documentation
Patient Flow and Experience
- Welcome patients and support a smooth, efficient check-in and check-out process
- Help ensure patients have a positive, comfortable, and confident experience
- Schedule follow-up visits and support clear next steps in care
- Contribute to efficient patient flow and on-time scheduling
Financial Responsibilities
- Collect patient balances and payments at the time of service
- Post payments accurately and maintain proper records
- Support daily reconciliation and financial accuracy
Operations Support
- Follow Smilebliss scheduling and operational protocols
- Maintain accuracy in patient records and appointments
- Support overall practice efficiency and team coordination
Qualifications
- Dental or orthodontic experience preferred, but not required
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Professional, positive, and patient-focused mindset
- Alignment with the Smilebliss mission and values
