Job DescriptionJob DescriptionDescription:
We are seeking a passionate and dedicated Wellness Coordinator for our Coppell, TX location. As a Wellness Coordinator, you will play a pivotal role in providing an exceptional experience for our guests. We are looking for someone who has a genuine passion for holistic wellness and modalities, and who can provide white glove service that exceeds expectations. Spa experience is preferred but not required.
Key Responsibilities:
- Greet guests with warmth and enthusiasm, creating a welcoming atmosphere from the moment they arrive.
- Conduct telephone inquiries and follow-up calls with professionalism and care.
- Utilize your expertise in holistic wellness to guide guests in their wellness journey.
- Sell memberships and convey the value of our services with authenticity and sincerity.
- Manage appointments and bookings with precision and attention to detail.
- Maintain a pristine and organized studio environment, ensuring that every guest experience is seamless and enjoyable.
- Provide personalized recommendations and assistance to guests, going above and beyond to meet their needs and exceed their expectations.
- Assist with suite turnover, including cleaning and sanitizing sauna and shower areas after each session.
- Provide towel service and ensure that towels are readily available for guests.
Requirements:
- High school diploma or equivalent (Required).
- Experience in a spa or wellness environment (Preferred).
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
- Minimum 1 year of experience with MindBody software (Preferred).
- Minimum 2 years of experience in membership sales (Preferred).
- CPR certification preferred, or willingness to obtain certification.
