Overview As a Principal Technical Consultant in Appian Customer Success, you lead post-sale software implementations on the Appian platform, shaping AI-powered solutions for enterprise clients. You guide projects through the full lifecycle, collaborate with architects and delivery managers, and mentor consultants in fast-paced environments. You will explore AI use cases, apply generative models and RAG techniques, and help customers adopt self-sufficient process applications. This role combines hands-on engineering with strategic problem solving to drive digital transformation for customers.
Compensation / Benefits- 401(k) with company match
- flexible time off
- paid parental leave
- medical, dental, and vision plans
- life and disability insurance
- tuition reimbursement
Responsibilities- Lead end-to-end project delivery on the Appian platform across the full project lifecycle
- Design, develop, and implement custom software and AI solutions for commercial clients
- Work in an agile environment to understand client processes and technical needs
- Launch relational data models in production and develop APIs for system integrations
- Mentor and lead consultants, coordinating with Appian Architects and Technical Delivery Managers
- Brainstorm AI use cases and implement Appian AI tools (RAG, agentic workflows, prompt engineering)
- Collaborate with client technical teams and business users to drive adoption and enable self-sufficiency with building process applications
Key requirements- 7+ years of hands-on software development or technical consulting
- B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
- Willingness to travel (20% or less annually)
- Experience leading teams through post-sale software implementations
- Strong communication skills and passion for technology and continuous learning
- Proven track record on cross-functional teams using agile methodologies
- Basic understanding of object oriented programming, SQL, and relational databases
- Experience with API integrations (REST, SOAP), JDBC, and web services
- Familiarity with AWS, AI, Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Governance, and Elastic Containers
- Mentoring and people development
- Client-facing communication
- Curiosity and problem-solving mindset
- Appian platform development
- APIs and integrations (REST, SOAP, JDBC)
- SQL and data modeling
