Overview In this role, you help enterprise customers extract maximum value from Okta, acting as a trusted advisor to align technical capabilities with business goals. You will drive retention and growth by leading strategic reviews, coordinating cross-functional teams, and surfacing solutions that deliver measurable ROI. You'll influence executive stakeholders and guide customers through complex decisions in a fast-paced, collaborative environment. This is a mission-driven role focused on turning customer success into tangible business outcomes and long-term partnerships.
Compensation / Benefits- equity (where applicable)
- health, dental, and vision insurance
- 401(k)
- flexible spending account
- paid leave including PTO and parental leave
Responsibilities- Develop and nurture C-Level relationships to understand goals and ensure retention and ROI
- Design and execute proactive success plans and Strategic Business Reviews with clear KPIs
- Mobilize cross-functional partners (Sales, Support, Engineering, Product) to resolve escalations
- Gather and surface customer feedback to drive continuous improvement
- Inform customers about relevant new products and features to drive adoption of Okta's capabilities
- Identify renewal risk and collaborate with internal teams to remediate, enabling successful renewals and expansion opportunities
Key requirements- 5+ years in customer success, account management, or consulting with large, complex enterprises (SaaS-based enterprise product preferred)
- Track record of delivering and scaling excellent customer experience
- Strong emotional intelligence and executive stakeholder development
- emotional intelligence
- relationship management
- collaboration and cross-functional teamwork
- experience with SaaS-based enterprise products
- enterprise security tools (preferred)
- ability to translate technical concepts into business outcomes
