I
Not Specified Permanent

San Francisco, California · USA job

Senior Solutions Engineer- LATAM

Intercom

San Francisco, California

Job description

Overview

In thisSenior Solutions Architect role, you will guide customers through the technical discovery process and demonstrate Fin's value across the sales cycle. You'll collaborate with Product, R&D, and Engineering to ensure customer needs shape AI-powered solutions. You'll design tailored POCs and lead demanding RFPs and security discussions, driving trust and measurable impact. This role places you at the intersection of pre-sales, product feedback, and customer success in a fast-growing, value-driven environment.

Compensation / Benefits
  • OTE salary range $231,100-$276,275
  • base pay plus corporate bonus program or sales incentive
  • stock in the form of Restricted Stock Units (RSUs)
  • health and wellbeing benefits vary by location
  • hybrid working policy with in-office expectations
  • opportunity to shape product direction through customer feedback
Responsibilities
  • Lead technical discovery to identify and address customer needs
  • Deliver a compelling pre-sales experience by articulating Fin's value and technical capabilities
  • Conduct value-based solution reviews and in-depth technical sessions
  • Design and lead tailored Proof of Concepts (POCs) demonstrating Fin's capabilities
  • Serve as primary resource for RFPs and customer security questions
  • Collaborate cross-functionally with Product and Engineering to capture customer voice for product planning
  • Build trust with customers through empathy and curiosity in problem solving
  • Improve processes and contribute to a best-in-class Solutions Engineering playbook
  • Commit to customer success and proactively address challenges
Key requirements
  • Fluency in Portuguese and Spanish
  • Minimum 4 years of experience in a technical sales role with C-Level relationships
  • Strong technical acumen with experience in technical discovery and value presentations
  • Ability to work independently and in collaborative team environments
  • Proven time management in dynamic team settings
  • Ability to articulate value proposition across the full sales cycle
  • Experience translating complex business challenges into tailored Fin solutions
  • Experience working with product and engineering to relay customer feedback
  • Familiarity with managing POCs, RFPs, and security questions
  • Excellent communication and interpersonal skills with empathy and curiosity
  • Willingness to challenge status quo and improve Solutions Engineering processes
  • Willingness and ability to travel occasionally
  • Proof of eligibility to work in the United States
  • Empathy
  • Curiosity
  • Excellent communication
  • Technical discovery
  • Value-based presentations
  • Designing tailored POCs

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