Overview As a Customer Success Manager at Kornit Digital, you safeguard customer value and satisfaction by guiding adoption, retention, and issue resolution across the portfolio. You partner with cross-functional teams to ensure smooth service delivery, renewals, and escalations, while mapping customer ROI and growth opportunities. You influence strategic outcomes through proactive account planning and data-driven insights. This role offers meaningful impact in a fast-growing, technology-driven fashion ecosystem.
Compensation / Benefits- compensation package
- medical insurance
- dental insurance
- life insurance
- 401K with employer matching
Responsibilities- Support sales growth and relationship management through effective communication
- Ensure adherence to Kornit maintenance guidelines to optimize system performance
- Help customers leverage Kornit products and understand ROI via business-focused strategies
- Manage Field Service Engineers at customer sites
- Develop and own customer success plans for high-potential accounts
- Present executive summaries to senior leaders
- Lead project management and execution of customer and Kornit initiatives
- Maintain status reports and process docs in Salesforce and Oracle
- Create data-based monitoring tools for proactive customer outreach
- Organize and lead contract renewal strategy with internal stakeholders
- Identify retention/churn risks and drive renewal campaigns
- Act as trusted advisor, mapping and expanding customer relationships within portfolio
- Proactively identify issues and coordinate cross-functional mitigations
- Conduct visits for goal setting and business reviews
- Execute portfolio strategy to drive customer initiatives, product solutions, and retention
Key requirements- 3-5 years of related experience in customer support or mission-critical services
- Bachelor's degree
- 3-5 years supervising technical personnel
- Travel up to 50%
- Strong cross-functional collaboration and communication skills
- Excellent written and verbal communication
- Strong problem-solving and attention to detail
- Proficiency with Microsoft Office
- Familiarity with Salesforce CRM
- Ability to engage with customer management and key decision makers
- Location in Los Angeles area
- collaboration
- communication
- problem-solving
- Salesforce
- Oracle
- Microsoft Office
