Overview As Client Service Leader, you will guide a team of client service professionals to deliver exceptional support to internal and external clients. You'll align team goals with branch strategy, driving client satisfaction and retention while enhancing the branch's overall value. You'll cultivate a collaborative, improvement-focused culture that delivers measurable value to clients and the organization. This is a role for someone who thrives in a dynamic environment and can lead with integrity and clear communication.
Compensation / Benefits- Competitive compensation
- Comprehensive benefits programs
- Career development opportunities
- Collaborative, people-first culture
- Accessible leadership
- Meaningful work with global reach and local impact
Responsibilities- Lead a team of client service professionals to provide top-tier support
- Collaborate with Branch Client Service Director and Branch Manager to align team goals with branch strategy
- Influence client satisfaction, retention, and branch success through leadership
- Foster collaboration and continuous improvement to deliver value to clients
Key requirements- Bachelor's degree with 5+ years client service and/or claims management experience
- OR High School degree/GED with 10+ years client service and/or claims management experience
- 1+ years supervisory experience
- Appropriate licensing as required
- Experience managing teams and client accounts (preferred)
- Strong communication skills to explain complex issues simply
- Collaborative mindset and ethical practices
- Ability to adapt in a dynamic environment
- Experience designing and implementing productivity and client service improvements
- Experience leading and managing teams in a matrix environment
- Understanding of professional and industry standards/practices
- strong communication
- collaborative mindset
- ethical practices
- adaptability
- customer-focused
- problem-solving
