Overview In this role you will lead client service for complex accounts, shaping strategy and mentoring the team to deliver tailored insurance solutions. You'll collaborate with clients, senior leaders, and partners to solve risk management challenges and drive value through every interaction. The position emphasizes renewals, cross-sell of services, and maintaining high service standards, all while advancing your leadership journey. This opportunity combines strategic impact with a people-centered culture that values collaboration and growth.
Compensation / Benefits- Competitive compensation
- Comprehensive benefits programs
- Career development opportunities
- Collaborative, people-first culture
- Accessible leadership
- Global reach with local impact
Responsibilities- Lead renewal strategy for complex accounts, coordinating client information and needs analysis to tailor solutions
- Identify coverage gaps, review claims, secure existing business, and drive additional lines of coverage
- Build and sustain strong client and carrier relationships through timely, high-quality service
- Provide strategic guidance to the team on risk management needs through consultative approaches
- Mentor team members with task delegation, feedback, and professional development
- Conduct audits to ensure regulatory compliance and service standards
- Oversee accuracy and management of client and policy data in Gallagher systems
- Leverage Gallagher technology to boost productivity and deliver quality results
- Manage multiple priorities to meet client expectations and deadlines
Key requirements- Bachelor's degree with 5+ years of client service experience OR High School/GED with 10+ years of client service experience
- Property and Casualty Insurance License
- Proficiency in Microsoft Office
- Desire to build relationships and deliver results
- Adaptability and resilience in shifting priorities
- Collaborative mindset to work across Gallagher
- Desirable: at least 1 year of supervisory experience
- relationship-building
- collaboration
- adaptability
- resilience
- Microsoft Office
- Gallagher systems/technology
