Overview In this role you will provide strategic leadership for Entergy's Transmission Customer Services and Risk & Reliability functions. You will lead engagement with Tier 1 industrial, nuclear, and designated transmission customers while advancing system reliability and risk mitigation across Power Delivery. You will align cross-functional teams, ensure customer expectations are met, and support safe, reliable transmission service. This is a high-impact leadership position that shapes customer-facing strategy and operational excellence in transmission.
Responsibilities- Provide strategic leadership for Transmission Customer Services and Risk & Reliability functions
- Lead customer engagement for key transmission customers and advocate for customer needs
- Drive system reliability, risk mitigation, and execution readiness across cross-functional teams
- Ensure consistent application of customer expectations, asset maintenance, and event reviews
- Facilitate cross-functional alignment with Asset Management, Planning, Operations, Engineering, PM&C, and leadership teams
- Communicate complex issues clearly to executives and customers; monitor performance and manage commercial agreements
- Foster executive presence and accountability to drive timely decision-making
Key requirements- Bachelor in Engineering (required)
- Minimum 10 years in the utility industry with progressive responsibilities
- Managerial supervisory experience
- Preferred: experience with Transmission and MISO tariffs
- Excellent leadership and mentoring abilities
- Strong communication, writing, and presentation skills
- Ability to work in a matrix organization and coordinate across multiple teams
- customer-centric
- cross-functional collaboration
- clear communication
- Relaying fundamentals
- Substation and line equipment knowledge
- Engineering standards
