Overview As an Enterprise Customer Success Manager, you build trusted partnerships with leading brands to drive measurable outcomes and ROI. You own long-term account health, adoption, and value realization across 5-15 enterprise accounts. You partner with cross-functional teams to align roadmaps with customer goals and share workforce-management insights. You influence product direction by representing the customer voice and leveraging AI-enabled workflows to improve outcomes. This role blends strategic advisory with hands-on governance in a fast-paced environment.
Compensation / Benefits- Health Insurance
- Dental Insurance
- PTO
- Paid Holidays
- Remote Work
- Professional Development
Responsibilities- Manage 5-15 enterprise accounts with self-sufficient oversight
- Develop and maintain strategic account plans and roadmaps for growth
- Foster executive-level relationships and optimize product adoption
- Monitor health metrics, drive KPI improvement, and serve as escalation point
- Create data-driven QBRs and action-oriented recommendations
- Provide hiring and workforce-management insights to customers
- Collaborate with sales, product, engineering, and marketing
- Lead internal projects to improve the customer experience
- Coordinate on-site customer meetings 2-3x per quarter
- Capture customer feedback to influence product roadmap
Key requirements- 8+ years in a customer-facing role ( 2 years in SaaS) with enterprise experience
- Background in customer success and/or account management
- Strong project management with cross-functional execution
- Experience managing relationships up to C-level executives
- Attention to detail, time management, and organizational skills
- Familiarity with APIs and integrations
- Curiosity and ability to learn the product and industry
- Strategic thinker with creative problem-solving
- Proven ability to operate in fast-paced environments and adapt to change
- Strong analytical skills; experience with Looker
- curiosity
- strategic thinking
- effective communication
- Looker
- APIs and integrations
- data analysis and reporting platforms
