A
Not Specified Permanent

Albany, New York · USA job

Manager III, Field Service Engineer - (M3)

Applied Materials

Albany, New York

Job description

Overview

In this role you drive high-quality service for Applied Materials' customers, leading regional teams to ensure uptime, performance, and satisfaction. You will manage startups, service agreements, and workforce development while aligning with company policies and safety standards. By collaborating with marketing and sales, you identify service opportunities and forecast resource needs. This role offers growth within a global, ethics-driven organization at the forefront of electronics manufacturing.

Compensation / Benefits
  • comprehensive benefits package
  • bonus program
  • stock award program
  • career development opportunities
  • travel opportunities
Responsibilities
  • Develop and maintain relationships with customers across the district, conducting regular visits to ensure satisfaction and performance.
  • Ensure service uptime and system performance meet guarantees; escalate outages promptly and report findings," ,
  • key_responsibilities_paraphrase_notes_descendantly_ignored
Key requirements
  • customer relationship management experience
  • people leadership and coaching of engineers and techs
  • ability to forecast financial, manpower, and operations needs
  • experience with startups and service agreements
  • safety and compliance adherence
  • regional travel (approximately 25%)
  • interpersonal influence
  • problem solving
  • communication
  • service delivery and performance optimization
  • startups management
  • service agreements

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