Overview In this exempt role, you will lead the records management program and supervise Records Department staff, ensuring compliant information governance across offices. You'll translate policies into practical workflows, train teams, and drive metrics-driven improvements. You'll partner with attorneys, IT, data security, and other stakeholders to deliver secure, efficient, client-focused records services. This position combines operations leadership with subject-matter expertise to manage the lifecycle of physical and electronic records at scale. You will operate at the intersection of policy, process, and technology to elevate how the firm handles information.
Responsibilities- Supervise and develop Records staff across offices
- Manage day-to-day records operations ensuring service levels and deadlines
- Coordinate multi-office projects (transfers, retention, moves, transitions)
- Onboard cross-training and back-up coverage for critical functions
- Conduct performance management and regular team meetings with HR support
- Oversee records creation, classification, storage, retrieval, transfer, archival, retention, and disposition
- Administer legal holds and preservation requirements
- Coordinate physical records operations (file rooms, scanning, destruction, space optimization)
- Promote electronic filing and reliable matter-close practices
- Draft and implement records policies, procedures, and controls
- Monitor compliance with retention schedules, confidential obligations, and legal/regulatory requirements
- Maintain documentation and audit trails of records actions
- Serve as owner for records systems and related technologies
- Develop metrics and dashboards to measure workload, data quality, and vendor performance
- Manage records-related vendors and budgets; participate in vendor selection and contract management
- Plan and manage records projects with scope, schedules, and quality controls
- Liaise with IT, GCs, Finance, HR, and other departments; participate in committees and special projects
- Travel as needed and provide coverage to maintain service levels
- Support risk initiatives such as privacy, eDiscovery, and business continuity
Key requirements- 3+ years of progressively responsible records management or information governance experience
- 2+ years of direct personnel supervision or management experience
- Strong knowledge of the records lifecycle, retention, legal holds, transfers, and risk controls
- Experience with enterprise records management and document management systems
- Experience with platforms used in large law firms (e.g., NetDocuments) preferred
- Experience managing multi-office projects, vendors, budgets, and process improvements
- Knowledge of information governance, privacy, information security, eDiscovery, and professional-responsibility considerations for law firms
- Strong project management, analytical, and problem-solving skills
- Excellent written and oral communication skills
- Ability to explain requirements clearly to attorneys, leadership, and staff
- High attention to detail and accuracy
- Ability to learn and leverage technology for records operations
- strong people-management
- service orientation
- collaborative communication
- NetDocuments or equivalent enterprise records management systems
- information governance and data quality tools
- metadata management and retention attribute configurations
