Overview As Technical Training Manager, you lead a new Full-Time Training Team for AWS Data Center Operations, shaping initial training, maintaining labs, and driving continuous program improvements. You collaborate with cross-functional teams to standardize training, measure impact, and leverage AI and agile methods to boost effectiveness. This role places you at the center of a mission to deliver world-class training at scale while supporting a safe, cost-efficient cloud infrastructure.
Compensation / Benefits- health insurance
- 401(k) matching
- paid time off
- parenteral leave
- RSUs
- sign-on payments
Responsibilities- Lead a team of technical trainers
- Manage training programs for DCEO, DCO, ID, Decommissioning, and Logistics
- Implement standardized training processes tailored to audiences
- Create and track performance metrics for training effectiveness
- Establish communication channels between the Full Time Training Team and stakeholders
- Drive innovation through AI technology and agile methodologies
- Support design of learning materials including exercises, tutorials, and assessments
- Measure and report training program impact
- Travel approximately 25% of the time
Key requirements- 3+ years of direct people management experience (including managing managers or senior individual contributors)
- 5+ years of leading training, technical instruction, or maintenance operations programs at regional or multi-site level
- 5+ years of safety standards experience
- Bachelor's degree or equivalent, or 2+ years of Amazon RME BB/3P Full Time Exempt experience
- Ability to work flexible schedules (nights, weekends, holidays)
- Experience in project, program, or product management with focus on technical education programs
- leadership
- clear communication
- stakeholder management
- instructional design
- curriculum architecture
- training program development
