Now Hiring: Desk Adjuster Law Enforcement & Liability Claims
Advanced Adjusting, LTD
Position Type: Full-Time / Contract
Work Arrangement: Remote / Hybrid / On-Site
About Advanced Adjusting, LTD
Advanced Adjusting, LTD provides professional claims adjusting and claims support services to insurance industry clients. We are committed to delivering responsive, thorough, and relationship-driven claims service through experienced professionals who understand the importance of sound investigations, accurate documentation, and effective claims management.
Position Overview
Advanced Adjusting, LTD is seeking an experienced Desk Adjuster specializing in law-enforcement-related claims, governmental liability, professional errors and omissions (E&O), and general liability investigations.
The ideal candidate will have a strong understanding of liability claims handling, investigative processes, policy and procedure compliance, and the operational requirements of a third-party administrator (TPA). Familiarity with the Origami Risk claims management platform is highly desirable.
This position requires a detail-oriented professional who can independently manage assigned claims, evaluate liability exposures, coordinate investigations, maintain comprehensive claim documentation, and ensure compliance with client-specific handling guidelines and established claims protocols.
Key Responsibilities
Manage assigned liability claims from initial intake through investigation, evaluation, resolution, and closure.
Review and investigate claims involving law-enforcement agencies, public entities, governmental liability, professional E&O, and general liability.
Analyze incident reports, investigative findings, witness statements, supporting documentation, and other evidence to evaluate liability and potential exposure.
Review applicable policy language, coverage provisions, exclusions, endorsements, limits, and relevant claim handling requirements.
Coordinate with insureds, public entity representatives, law-enforcement personnel, attorneys, defense counsel, investigators, and other involved parties.
Prepare detailed claim notes, investigation summaries, coverage assessments, reserve recommendations, and status reports.
Maintain accurate electronic claim files, diary controls, follow-up activities, and reporting deadlines.
Follow TPA policies and procedures, client-specific handling instructions, service-level agreements, and applicable regulatory requirements.
Utilize Origami Risk to document claim activity, track progress, maintain records, and support claims reporting.
Recognize and escalate complex, high-exposure, litigated, or sensitive claims in accordance with established authority and reporting protocols.
Maintain the confidentiality and integrity of sensitive claims information, particularly matters involving governmental entities and law-enforcement personnel.
Required Qualifications
Prior experience as a desk adjuster, liability claims examiner, claims specialist, or in a comparable claims handling position.
Experience investigating and evaluating liability claims.
Familiarity with law-enforcement-related claims, governmental liability, general liability, and/or professional E&O.
Understanding of insurance policies, coverage considerations, liability evaluation, and claims documentation standards.
Knowledge of TPA operations, including client-specific procedures, reporting requirements, service standards, and escalation protocols.
Familiarity with Origami Risk claims management software.
Strong analytical, organizational, written communication, and time-management skills.
Ability to manage an assigned caseload independently while maintaining consistent documentation and follow-through.
Preferred Experience
Claims involving municipalities, counties, public entities, law-enforcement agencies, or public entity risk pools.
Civil rights allegations, wrongful arrest or detention, use-of-force allegations, negligent training or supervision, and related governmental liability matters.
Litigation management, defense counsel coordination, and complex liability investigations.
Claims reserving, settlement recommendations, authority management, and formal client reporting.
Previous employment with an insurance carrier, TPA, public entity risk pool, or governmental claims program.
The Ideal Candidate
The successful candidate is an organized, investigative-minded claims professional who understands that effective liability adjusting requires more than reviewing documents. They can identify critical facts, recognize potential exposures, communicate professionally with stakeholders, and maintain disciplined adherence to established procedures.
Experience with Origami Risk and public entity claims programs will be a significant advantage.
Interested in Joining Advanced Adjusting?
If you have a background in liability claims, investigative adjusting, law-enforcement-related exposures, or TPA claims administration, we would like to hear from you.
Please submit your resume and include a brief summary of your relevant claims experience, familiarity with Origami Risk, and experience working with public entities or law-enforcement-related liability matters.
Advanced Adjusting, LTD Experienced Professionals. Thorough Investigations. Dependable Claims Service.
