Job Description Job Description
Who We Are:
Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.
Position Summary
The Senior Installation Specialist is responsible for executing security system installations within defined budget and project constraints while maintaining the highest standards of quality and customer service. This role ensures all installations are completed safely, efficiently, and in alignment with company standards and customer expectations.
The Senior Installation Specialist serves as the front-line point of contact for clients in the field, maintaining strong communication and professionalism throughout each project. This role also collaborates closely with sales, project management, and operations teams to ensure successful project delivery and achievement of gross profit targets.
Essential Duties and Responsibilities:
Execute installation of security systems including CCTV, access control, intrusion detection, intercoms, and related low-voltage systems
Ensure all installations meet company standards for quality, safety, and code compliance
Deliver superior customer service by maintaining professionalism and clear communication on job sites
Serve as the primary on-site client contact during installations, addressing questions, concerns, and technical issues
Collaborate with project managers, sales staff, and operations teams to align installations with project timelines and budget requirements
Perform system testing, troubleshooting, and final commissioning to ensure optimal system functionality
Maintain detailed installation documentation including job logs, as-built drawings, and system configurations
Obtain customer signature upon job completion to confirm satisfaction and project closure
Train clients on basic system operation and provide post-installation support as needed
Follow all safety protocols and maintain a clean, organized work environment at all times
Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.
Qualifications:
Minimum of 2 years of experience in security system installation or related low-voltage field
Strong working knowledge of CCTV, access control, intrusion detection, intercom, and related systems
Ability to read and interpret blueprints, schematics, and technical drawings
Proficiency with hand tools, power tools, meters, and diagnostic equipment
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and collaboratively in a team environment
Valid driver's license with clean driving record
Ability to travel to job sites as required
Must be able to pass background check and drug screening per company and client requirements
OSHA 10 Certification required
Florida FASA/BASA License required or ability to obtain before hire (for applicable Florida projects)
Education & Experience:
Minimum 2 years of industry experience required
High school diploma or GED required
Technical school or relevant certifications (BICSI, NICET, ESA, or manufacturer-specific training) preferred
