Job Description Job Description
WHO ARE WE
At DBE, we believe great work starts with great people and strong relationships. We are a company built on taking ownership, building trust, and staying connected-with one another and with the clients we serve. We do the right thing, even when it isn't the easy thing, and we are clear about where we're headed as a business and what we expect from each other along the way.
Our values show up in how we work every day:
- Dedication (Taking Ownership) - If you see it, you own it. We lead by example and follow through on our commitments.
- Bond (Building Trust) - We have each other's backs. We are vulnerable, honest, and do what we say we will do.
- Engagement (Being Passionately Connected) - We listen to understand, overcommunicate, seek input, and celebrate success together.
At DBE, success is measured not just by results, but by the strength of the relationshipswe build and the trust we earn.
JOB DESCRIPTION
The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM's, ITM's, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.
DUTIES & RESPONSIBILITIES
In order of importance - Include frequency (daily, weekly, monthly, quarterly, annually, etc.)
- Quickly respond to dispatched service calls, providing remote and onsite support to customers
- Perform equipment troubleshooting and repairs efficiently and effectively
- Perform security system troubleshooting, maintenance and installation
- Perform regularly scheduled preventative maintenance on all equipment
- Utilize customer relationship skills to maintain a professional image
- Maintain accountability for parts inventory and company assets
- Provide unequaled customer service
- All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- # of Direct Reports =
- # of Indirect Reports =
EDUCATION & TRAINING
- High School Diploma or GED
- 1-2 years related experience
KNOWLEDGE & EXPERIENCE
- Previous experience in a customer-facing Field Service Technician position preferred
- Minimum one-year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred)
- Minimum one-year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building)
- Thorough knowledge of basic electronics
- Strong technical knowledge
- Strong mechanical aptitude
- Clean driving record
SKILLS & ABILITIES
- Excellent problem-solving, decision making and troubleshooting skills
- Exceptional customer service skills
- Effective customer and co-worker communication, both orally and in writing
- Ability to effectively prioritize and manage time
- Possess the ability to manage and research assignments independently
- Exceptional organizational skills and the ability to handle multiple tasks concurrently
WORKING CONDITIONS
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:
C = Continuously (67% to 100% of workday)
F = Frequently (34% to 66% of workweek)
O = Occasional (1% to 33% of the workweek)
N = Never (0% of the workweek)
Physical Demand/ Work Conditions
Frequency
Physical Demand/ Work Conditions
Frequency
Sitting
C
Lifting
O
Standing
C
Sedentary (0 - 10 lbs.)
C
Walking
O
Light (11 - 25 lbs.)
F
Bending
O
Medium (26 - 50 lbs.)
F
Stooping
O
Heavy (51 - 74 lbs.)
O
Kneeling
O
Very Heavy (75 - 100 lbs.)
O
Climb Ladders
O
Dexterity
C
Driving
O
Eye/Hand Coordination
C
Reach Above Shoulder
O
Handling (holding, grasping, feeling)
C
TYPICAL NOISE LEVEL
Quiet Moderate Loud
SPECIAL HEARING REQUIREMENTS
N/A
SPECIAL VISION REQUIREMENTS
Close
Color
Distance
Depth Perception
Ability to Focus
Peripheral Vision
PRIVACY
Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE's Privacy Policy and Procedures.
EEOAA Disclosure
This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
