Resident Services Specialist I

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

The Resident Services Specialist I participates as part of the "Resident Stabilization Team" to promote on time rent payments and household stability. Resident Services Specialist's responsibility is to increase the consistency of rent collections from residents to ensure family stability and property sustainability. Another significant role is to conduct youth programs.

• Build relationships with job development & placement organizations for efficient referral for residents who lose their employment or have their income reduced. Focus on services that promote job success and retention.
• Coordinate with the on-site manager/case manager to increase resident attendance for all services offered on site.
• Evaluate the effectiveness of the services through attendance rates, reduced delinquency rates and reduced turnover. Maintain data and supports resident stability.
• Assist the Resident Services Coordinator to coordinate and implement outside sponsored and facilitated activities, resident training, and events for residents at assigned housing community.
• Create and /or supplement the property's resident services book that includes collaborations, outreach and actual events/programs development, implementation and results.
• Conduct an ongoing youth program at the property that engages youth in a positive manner utilizing outside sources and with direct interaction and programming by Specialist.
• Assist the property manager with creating a monthly calendar of events at the community.
• Coordinate, monitor and update community bulletin board at assigned community.
• At communities with previously homeless residents - be part of the street outreach team to identify future residents.
• At newly developed communities - be part of the lease up team understanding the requirements for all funding sources (LIHTC, Section 8, HOME, SHP)
• Other duties as assigned.

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• High school diploma or GED required. Some college preferred.

• One (1) year of experience in case management, supportive services, or resident services.
• Experience working with vulnerable populations.
• Knowledge of community resources, housing programs, and social services.

SKILLS REQUIREMENT:

• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors and community partners.
• Demonstrate excellent written and oral communication skills.
• Excellent customer service skills.
• Ability to build rapport with clients from diverse backgrounds.
• Must demonstrate critical thinking, problem- solving, organizational and time management skills.
• Ability to provide trauma-informed care and connect to appropriate resources within the community.

PHYSICAL DEMANDS:

• Able to sit, stand and walk with/ without accommodations.

NATIVE AMERICAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is considered to be Non-Exempt and entitled to overtime pay for hours worked in excess of forty (40) hours per workweek for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.