Job Description Job Description
We are seeking an experienced Ocean Import Specialist to join our growing logistics team. In this role, you will be responsible for managing the end-to-end import process for ocean freight shipments, ensuring timely and accurate movement of cargo while delivering exceptional customer service.
The ideal candidate will thrive in a fast-paced environment, effectively manage multiple priorities, and maintain strong communication with clients, carriers, vendors, and internal teams.
Key Responsibilities
- Coordinate and process ocean import shipments from origin to final delivery.
- Enter and maintain shipment data accurately in company systems.
- Arrange routing, booking, tracking, and tracing of import shipments.
- Monitor shipment progress and proactively communicate updates to customers.
- Respond promptly to customer, carrier, and agent inquiries via phone and email.
- Coordinate documentation and ensure compliance with import regulations and company procedures.
- Resolve shipment issues, delays, and discrepancies in a timely and professional manner.
- Maintain accurate shipment records and provide status updates as needed.
- Develop and maintain strong relationships with customers, carriers, and business partners.
- Handle high-volume accounts while ensuring exceptional service levels.
Qualifications
- Previous experience in ocean import operations, freight forwarding, or international logistics required.
- Strong knowledge of ocean freight import processes and documentation.
- Experience with shipment tracking, booking, routing, and customer communication.
- Proficiency in Microsoft Office and transportation management systems.
- Excellent organizational skills with strong attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Outstanding verbal and written communication skills.
- Customer-focused mindset with a proactive approach to service.
