Job Description Job Description
Security Service Specialist
Exciting opportunity to join a growing security team with the largest privately owned security integrator in the world.
RESPONSIBILITIES:
- Service, programs, test, repairs, and install a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
- Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
- Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
- Acts as "our customer's best service provider" at all times
- Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
- May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
- Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
- Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
- Performs other duties and responsibilities as requested or required.
This is a direct hire position. This position is on site everyday, you will be at customer sites in the Omaha area. There is little to no overnight travel. Occasionally oncall, less than once a month. This is a great opportunity with a wonderful team! Growth opportunities! You will be provided a company truck, tools, PPE equipment, uniform, cell phone and laptop.
REQUIRED SKILLS:
- 2+ years of servicing, installation or programming experience with security (Access control, CCTV, Intrusion, etc.)
- Experience or certifications with Software House, Lenel, Genetic, Milestone
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- Excellent personality & communication skills
- Strong customer service skills
- Experience with MS office application
- Valid driver's license
PREFERRED SKILLS:
