Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).
WHAT YOU'LL DO
- Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns
- Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
- Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
- Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
- Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback
- Transportating necessary assets to activation site and support with setup as required
- Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
- Essential administrative functions i.e. review weekly schedules, verifying timesheets
- Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
- Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
- Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
- Travel regularly and extensively to various activation sites to work alongside your team
- Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly
WHAT YOU BRING
- Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
- 3 to 4 years of experience in retail activation environment with a proven track record for success
- Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
- Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.
- Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
- A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
- Experience in reporting and analyzing infield metric's
- Some sales experience required
- Regular access to a vehicle required
WHY YOU'LL LOVE IT HERE
- Flexible, hybrid work environment
- Work with top-tier brands and inspiring teammates
- Space to grow, learn, and lead
- A supportive, creative culture where your ideas matter
