Job Description Job Description
Job Summary
We are seeking experienced Level 3 Data Center Technicians to support enterprise data center client. This hands-on role focuses on advanced server hardware troubleshooting, component replacement, physical network repairs, and break/fix support.
The ideal candidate has strong experience diagnosing complex server hardware failures, working with enterprise server infrastructure, and independently resolving technical issues in production data center environments.
Project Duration: 3 months at 40 hrs / per week. Can be extended. Full benefits will be provided
Key Responsibilities
- Diagnose and repair enterprise server hardware failures, including power, memory, storage, boot, and network issues.
- Replace failed hardware components (FRUs), including PSUs, DIMMs, SSDs, NVMe drives, NICs, and cooling fans.
- Troubleshoot POST, PXE boot, BMC/IPMI, and server power-on failures.
- Diagnose physical network connectivity issues involving fiber, copper cabling, optical transceivers, and Top-of-Rack switches.
- Perform hardware isolation testing, component reseating, and post-repair validation.
- Utilize crash carts, hardware logs, and diagnostic tools to identify failures.
- Manage repair tickets, document troubleshooting activities, and escalate complex issues.
- Support spare parts inventory and hardware component recovery.
- Follow established SOPs, safety procedures, and data center operational standards.
Required Skills & Qualifications
- 5+ years of hands-on data center hardware support experience preferred.
- Strong enterprise server troubleshooting and break/fix experience.
- Hands-on experience replacing server hardware components and FRUs.
- Working knowledge of BMC, IPMI, POST, PXE, RAID, SSD, and NVMe technologies.
- Experience troubleshooting physical network connectivity, fiber optics, copper cabling, NICs, and transceivers.
- Familiarity with Supermicro or similar enterprise server platforms.
- Experience using Jira or comparable ticketing systems.
- Ability to work independently, troubleshoot complex hardware failures, and maintain accurate technical documentation.
Ideal Candidate
We are looking for a highly skilled, hands-on technician with Level 3 troubleshooting capabilities, strong server hardware repair experience, and physical networking expertise.
Candidates should be comfortable working independently in high-volume data center environments and resolving complex hardware issues efficiently.
Work Location: Chicago, IL
