Bilingual Customer Service Rep, Birmingham AL, $15 to $16/hr

Pride Staff is hiring a full-time bilingual (English and Spanish) Customer Service Representative in Birmingham, AL to conduct phone patient satisfaction surveys for healthcare research.

Pay and schedule
- $15 to $16 per hour, full time, on site
- 6 week training, Monday to Friday, 8:00 a.m. to 5:00 p.m.
- Then 11:30 a.m. to 8:00 p.m. shift

Duties
- Conduct scripted phone surveys in English and Spanish
- Enter responses accurately in real time
- Communicate with courtesy and empathy, escalate issues
- Protect patient confidentiality under HIPAA

Requirements
- High school diploma or equivalent
- 1+ year of call center, data entry, or office experience, with 6+ months in the last 12 months
- Fluent spoken and written English and Spanish
- Accurate typing; pass a Microsoft Word test (80%+) and a data entry assessment
- Reliable transportation, live within 35 miles of Birmingham, AL 35242