Hospitality Department Manager
Buffalo Wild Wings Montclair, CA 91763
Base Salary: $63,000 $66,000 annually, depending on experience
Employment Type: Full Time
Department: Restaurant Operations
Reports To: General Manager
Lead the Team. Set the Pace. Elevate the Guest Experience.
Buffalo Wild Wings is seeking a Hospitality Department Manager who brings strong leadership, a service-first mindset, and the ability to keep a busy dining room running smoothly.
In this role, you will lead front-of-house operations, coach employees, and help create the lively, welcoming atmosphere our guests expect. From preparing your team for a busy shift to addressing guest concerns, your leadership will shape the experience in the dining room every day.
This opportunity is well suited for a hands-on manager who enjoys developing people, staying involved on the floor, and balancing great service with operational and financial goals.
What You Will Lead
Guest Service & Dining Room Performance
Guide daily front-of-house operations to deliver attentive, efficient, and consistent service.
Stay visible during shifts, supporting employees and connecting with guests.
Address guest feedback promptly and professionally.
Maintain a clean, organized, and inviting dining environment.
Reinforce service standards through clear direction and hands-on coaching.
Support the restaurants entertainment and audiovisual experience.
Hiring, Training & Team Development
Recruit, interview, hire, and train front-of-house employees.
Supervise servers, runners, bussers, and other assigned team members.
Set clear expectations and hold employees accountable for performance.
Provide regular feedback, recognize accomplishments, and address development needs.
Identify employees with leadership potential and help prepare them for advancement.
Partner with fellow managers to coordinate staffing and training priorities.
Keep required employee training and certifications current.
Lead department meetings that communicate goals, updates, and expectations.
Shift Execution & Restaurant Operations
Build weekly schedules that align staffing with business volume and labor budgets.
Coordinate with kitchen and bar leadership to maintain smooth service.
Oversee opening, closing, and shift transition procedures.
Uphold restaurant cleanliness, workplace safety, and food safety standards.
Identify service bottlenecks and put practical improvements into action.
Ensure employees follow company policies and applicable requirements.
Sales & Financial Results
Contribute to restaurant sales goals and profitability.
Monitor labor spending and adjust staffing as business needs change.
Review guest feedback, audit results, and operating reports to identify opportunities.
Create action plans that strengthen service and department performance.
Encourage participation in promotions, sales initiatives, and employee incentive programs.
Support local marketing efforts and restaurant events.
What You Bring
Required Qualifications
At least two years of management experience in restaurants, hospitality, or retail.
Demonstrated ability to lead, coach, and develop employees.
Experience supervising teams in a busy, guest-facing environment.
Strong communication, organization, and problem-solving skills.
Working knowledge of scheduling, labor management, and daily operations.
Ability to prioritize effectively while maintaining service standards.
A consistent focus on guest satisfaction and team accountability.
High school diploma or equivalent.
Ability to complete required management training and certifications.
Preferred Experience
Previous success as a Hospitality Manager, Service Manager, Front of House Manager, Restaurant Manager, or Assistant General Manager.
Leadership experience in a high-volume, full-service restaurant or sports bar.
Familiarity with restaurant operations that include a full-service bar.
Experience reviewing financial reports, managing labor costs, and tracking performance.
A record of developing employees and improving guest service.
Compensation & Benefits
The annual base salary range is $63,000 $66,000, with compensation based on relevant experience, qualifications, and leadership background.
Additional benefits and eligibility details will be discussed during the interview process.
Schedule & Physical Requirements
Full-time position averaging approximately 50 hours per week, depending on business needs.
Availability to work evenings, weekends, holidays, and other required shifts.
Ability to work in a fast-paced environment with frequent guest and employee interaction.
Regular standing, walking, and movement throughout the restaurant.
Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
Bring Your Leadership to the Floor
Help build a team that takes pride in its work and gives guests a reason to return. If you enjoy leading from the floor, developing employees, and keeping service running at a high level, we encourage you to apply
