Pay Range: $18.50hr - $23.50hr Job Overview: The Patient Services Representative III-Floater (PSR III) represents the face of the organization to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will demonstrate leadership behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. The successful candidate may be assigned to a doctor's office, a patient service center, or as business needs dictate. Responsibilities: Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic information and initials, including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintain required records and documentation. Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general. Job Requirements: Ability to provide quality, error-free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills, including pediatric and geriatric collections. Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime. Committed to all policies and procedures, including standard dress code, employee health and safety, and operational excellence principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, a valid driver's license, and a clean driving record. Travel and flexible hours required to work multiple locations and cover at patient service center or in-office phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Demonstrated superior customer focus, with the ability to communicate openly and transparently with peers, supervisors, and patients, accelerate and embrace change, and understand operational requirements. Required Education: High school diploma or equivalent is required. Medical training, such as medical assistant or paramedic training, is preferred. Phlebotomy certification preferred (required in California, Nevada, and Washington). Work Experience: Three years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Minimum 2 years of experience in a patient service center environment preferred. Customer service experience in a retail or service environment preferred. Keyboard and data entry experience required. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
