Supportive Services for Veteran Families
On-site Monday-Friday (4 days per week, with the option to work remotely 1 day per week once fully trained)
Providing screening, engagement, information, and referral services for Veterans and their families in the Supportive Services for Veteran Families Program (SSVF).
-Conducts initial eligibility screening via phone and email.
-Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants.
-Provides optimal customer service as the first point of contact for veterans and their families.
-Creates, maintains, and updates a catalog of community resources.
-Documents service delivery accurately and timely in the electronic health record.
-Ensures and maintains participants confidentiality.
-Participates in all appropriate employee, supervision, and training meetings.
-Collaborates with the entire SSVF team to ensure quality service delivery.
Qualifications:
-Bachelors Degree in Social Work, Psychology, or Social Sciences
-1 year of human service experience.
-Call center or hotline experience preferred.
VEVRAA Federal Contractor. Request Priority Protected Veteran Referral. EOE Minorities/Females/Protected Veterans/Disabled Contact.
