Overview In this role you will lead full-cycle payroll tax case work, resolving state and federal notices, preparing amended returns, and correcting payroll errors. You will mentor colleagues while handling high-volume workloads with independence. You'll collaborate across payroll tax teams to improve processes and documentation, contributing to SOP and knowledge base updates. This position offers flexible hours within a performance-driven culture and opportunities to deepen technical expertise in multi-state payroll tax. You will drive accurate tax outcomes for Intuit's customers through strong problem-solving and cross-functional collaboration.
Compensation / Benefits- flexible hours
- overtime eligibility
- competitive compensation
- bonus and equity opportunities
- benefits package
- growth and development opportunities
Responsibilities- Process full-cycle payroll tax case work for assigned accounts, including tax filings and payments to ensure compliance across jurisdictions
- Independently research and resolve complex state and federal payroll tax notices from intake to closure
- Prepare agency responses with supporting documentation and submit within required deadlines
- Prepare amended payroll tax returns (Form 941-X and state equivalents) for complex amendments
- Support payroll correction workflows by identifying error sources, quantifying tax impact, and documenting the audit trail
- Manage personal work-in-progress by prioritizing cases, flagging aging items, and maintaining thorough documentation
- Perform trend analysis of customer and system data to identify process or system improvements
- Contribute to SOP and KB updates and collaborate with cross-functional teams to share solutions
- Mentor and model best practices for TP1 staff and seek coaching from senior staff and managers
Key requirements- 2-3+ years of hands-on payroll tax experience with focus on notice resolution, amended returns, and payroll error correction across multiple states
- Working knowledge of IRS and state agency notice types and ability to determine resolution paths
- Experience resolving State and Federal payroll tax notices independently (balance-due, penalties, SUI rate changes, deposit mismatches)
- Knowledge of tax payment and filing regulations; understanding of employee vs. employer tax responsibilities across federal and state jurisdictions
- Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across multiple states
- Deep knowledge of federal payroll tax law (FICA, FUTA, FITW, deposits, penalties, interest)
- Multi-state payroll tax expertise (reciprocity, resident/nonresident taxation, SUI management)
- Proficiency with at least one payroll platform and Salesforce (case management)
- Excel/Google Sheets skills (VLOOKUP, pivot tables, reconciliation)
- Strong written and verbal communication with state and federal agencies
- Associate's or Bachelor's degree in Accounting, Business, or Finance preferred; equivalent experience
- Fundamental Payroll Certification (FPC) required; CPP preferred for 4+ years of experience
- Active pursuit of CPP encouraged; CPP holders may have accelerated development
- Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is advantageous
- detail-oriented
- customer-focused
- strong written and verbal communication
- FICA, FUTA, FITW knowledge
- Form 941-X and W-2c preparation
- SUI and local tax compliance
