Retail Sales Clerk

Treasure Island Resort & Casino

Welch, Minnesota

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Role details

Classification: Retail & Consumer Products
Category: —
Work type: Not Specified
Employment: Permanent
Country: United States
Location: Welch Minnesota 55089

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Job description

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

SUMMARY: Sell retail items, including alcohol and tobacco, to guests. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist guests with questions and purchases, while using proper cash-handling, credit card, Passport Club Points and Island Comps procedures
Account for the overall accuracy of sales paperwork, including deposits, variances, and inventory system errors
Order, receive, organize and manage merchandise and complete inventories
Rotate stock to ensure product quality and freshness
Communicate with warehouse staff and vendors regarding shipments
Complete sales according to tobacco and alcohol policies
Open and/or close retail store as applicable following department security and key standards

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

Previous cash register experience
Previous customer service experience

Preferred:

High School Diploma/GED or equivalent experience

Skills

Required:

Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication skills
Above average math skills

Abilities

Required:

Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
Ability to complete multiple tasks in a professional manner
Ability to enthusiastically and professionally sell / upsell gift shop items and property amenities.

REQUIRED TRAINING

Treasure Island guest service training
Point-of-sales cash register training
TIPS training and certification
Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to walk and / or stand and for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist occasionally
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 25 pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed primarily in the retail and smoke shops including flashing lights, frequent loud noises and cigarette smoke
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact