Overview As CRM Operations Manager at Walmart, you own Salesforce administration and CRM process execution for the Sales org to ensure a reliable, scalable system that supports pipeline visibility and seller productivity. You will own queue workflows, routing logic, dashboards, and data hygiene to keep CRM as the trusted source of truth. This cross-functional, execution-focused role partners with Sales, Marketing, RevOps, and Customer Success to optimize CRM and drive adoption. You will shape scalable CRM configurations that enable efficient, data-driven decisions.
Compensation / Benefits- Medical, vision, and dental coverage
- 401(k) and company stock purchase
- Paid time off (PTO) including sick leave and holidays
- Life insurance and disability benefits
- Education benefit (Live Better U)
- Employee discounts
Responsibilities- Manage and optimize lead, account, and opportunity routing logic (assignment rules, queues, territory alignment)
- Ensure changes follow governance, documentation, and change management best practices
- Translate requirements into scalable CRM solutions with RevOps and stakeholders
- Monitor inbound lead queues and ensure timely assignment and SLA adherence
- Develop standardized Salesforce reports and dashboards for pipeline health and rep productivity
- Maintain CRM data quality standards and deduplication routines; conduct regular audits
- Provide end-user support and light training on dashboards, reporting, and CRM best practices
- Maintain intake and prioritization process for CRM requests with defined SLAs
Key requirements- Bachelor's degree or equivalent experience
- 3-6 years of experience in CRM Administration, Sales Operations, or Revenue Operations
- Hands-on experience with Salesforce (Sales Cloud)
- Proficiency in Salesforce reporting, dashboards, flows, and automation tools
- Strong understanding of lead routing, queue management, and territory logic
- Advanced Excel/Google Sheets skills
- Strong problem-solving skills with attention to data accuracy
- Cross-functional collaboration
- Attention to detail
- Problem-solving
- Salesforce (Sales Cloud) administration
- Salesforce reporting and dashboards
- Salesforce flows and automation
