Overview In this role you will lead AI-powered employee experience engagements for Fortune 500 clients, guiding implementation, expansion, and optimization of Moveworks solutions. You'll oversee multi-workstream projects, coordinate with HR, IT, and Security stakeholders, and shape knowledge management and conversational AI capabilities. The position sits within Deloitte's Human Capital practice and Moveworks team, offering high-impact work transforming HR and IT service delivery at scale. You'll collaborate across platforms and contribute to business and practice development.
Responsibilities- Lead multiple Moveworks engagements across implementation, use case expansion, and platform optimization, including scope, budget, resource, timeline, and risk management
- Manage and develop consultants and senior consultants through day-to-day coaching, feedback, and performance oversight
- Serve as a primary project-level client contact for stakeholders across Human Resources, Information Technology, and Information Security
- Lead workshops, design sessions, and stakeholder reviews to define user journeys, sprint priorities, and configuration decisions for knowledge management, conversational flows, enterprise search, and agentic AI capabilities
- Oversee integration planning and solution delivery for Moveworks with platforms such as ServiceNow, Workday, and other enterprise systems that support employee service workflows
- Contribute to business development and practice development activities, including proposals, scoping, client presentations, methodology refinement, and knowledge sharing
Key requirements- Bachelor's degree
- 6+ years of experience implementing enterprise platforms such as Workday or ServiceNow (including API integrations, testing, deployment)
- Ability to travel 0-50%
- Limited immigration sponsorship may be available
- Independent and collaborative working style
- Strong written and verbal communication
- Attention to detail and quality of work
- Moveworks platform configuration or Agent Studio experience
- Experience with AI-driven employee experiences and conversational AI
- Experience integrating enterprise platforms (e.g., ServiceNow, Workday)
