At Crew Carwash, our Purpose is to "Create Smiles and Lifetime Customers." You will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential!
The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash's customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems.
This role will lead Crew's POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. This role is on-site 5 days/week at our support center in Indianapolis/Fishers.
Crew's performance measurements:- POS platform uptime and reliability
- Promotion and pricing accuracy across all locations
- Speed to market for new campaigns and pricing changes
- Reduced transaction friction and faster issue resolution
- On-time, on-budget delivery of the POS migration roadmap
- Data feed accuracy and field/store satisfaction
Crew's qualifications:- Experience owning or administering POS or retail/hospitality transaction systems
- Must have working knowledge of SQL and underlying database structure
- Must possess outstanding customer service skills and be willing to work in a team environment
- Vendor management experience, including platform evaluations and migrations
- Strong understanding of pricing and promotions logic
- Strong cross-functional communication and stakeholder management skills
- Data-minded, with a track record of using metrics to drive improvement
- Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment
Crew's commitments to you:- Paid Time Off + 6 paid holidays each year
- Free carwashes, naturally •
- Group health, dental, and vision
- 401K with company match
- Daily pay options available at no cost to you
- Tuition reimbursement
- Recognition and appreciation events
We're really in the people business, we just happen to wash cars!
