Overview In this role, you support clients in ADP's Human Resources Outsourcing team with payroll and tax-related inquiries. You will use multiple tools to deliver accurate, friendly guidance and ensure client satisfaction. The position emphasizes building rapport, clear communication, and handling a variety of questions in a structured, metrics-driven contact center. You collaborate with cross-functional teams to resolve issues and keep clients informed about changes. This role offers training, growth, and a culture that values inclusion and service excellence.
Compensation / Benefits- best-in-class benefits start Day 1
- company-supported volunteering time off
- ongoing training and mentorship
- inclusive culture with collaboration
- career advancement opportunities
Responsibilities- Respond to client questions on payroll and benefits products and provide navigation support
- Perform data maintenance, setup, and configuration changes for multiple options and feature setups
- Assist with payroll processing and tax-related issues, including research and follow-up
- Monitor tax registrations and verify active jurisdictions post-live
- Provide consultative recommendations on product optimization during status calls
- Support quarter- and year-end tasks and resolve issues with clients
- Work on complex reporting and analysis projects, including data corrections
- Collaborate with internal teams and third-party vendors to meet client expectations
Key requirements- 1-3 years of client or service experience
- Ability to work overtime during peak seasons
- Strong verbal and written communication
- Problem solving and effective customer interfacing
- Ability to meet deadlines in a time-constrained environment
- Excellent professional customer service, organizational, and documentation skills
- Research skills and proficiency with MS Office (Word, Excel)
- Clear and professional communication
- Rapport building and client trust
- Collaborative and service-oriented mindset
- Payroll processing knowledge
- Payroll tax principles
- MS Office proficiency (Word and Excel)
