Overview In this role, you will lead the Patient Financial Services revenue cycle operations for Optum360, directing multi-hospital and client-facing teams to optimize billing, collections, and cash flow. You'll partner with client leadership and cross-functional partners to design scalable RCM solutions and drive performance against KPIs and SLAs. You will influence outcomes through data-driven analysis, root-cause investigations, and strategic program management, while fostering a collaborative and high-performance culture. This is a chance to shape patient financial outcomes at scale, across diverse healthcare settings, with opportunities to travel and work remotely. You will be part of a mission
Compensation / Benefits- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- telecommuter policy
- remote work flexibility
Responsibilities- Lead multi-functional teams to improve patient financial performance and accelerate cash
- Drive continuous improvement through data analysis, root-cause analysis, and project management to reduce denials and aging A/R
- Strategic planning to deliver scalable RCM solutions aligned with client demands
- Build and maintain strong relationships with client leaders and matrixed partners
- Utilize tools and data to improve client and patient satisfaction and cascading information to staff
- Lead by example to foster a positive, collaborative working environment
- Collaborate with leaders across functions to deliver effective programs and services
- Ensure delivery of revenue cycle performance outcomes per client agreements
Key requirements- 5+ years of experience leading acute RCM operations with centralized BOs and multiple hospitals or clients
- 5+ years of client management experience interfacing with enterprise executives
- 5+ years of experience in data analysis, root-cause identification, and denials reduction
- 5+ years of experience solving market opportunities with advanced consultative selling skills
- 2+ years of experience building rapport with enterprise executives
- Ability to travel 30% of the time
- leadership
- collaboration
- influencing and stakeholder management
- end-to-end revenue cycle processes
- automation and technology solutions
- reporting and analytics
