Overview In this role you train and develop Product Sales Specialists to deliver exceptional customer service and accurate product information. You will lead certification and ongoing coaching to uphold store standards and the company's retail philosophy. You'll ensure effective merchandising, pricing, and showroom presentation while supporting safety and SOP compliance. You help customers with product questions and demonstrations, driving a positive shopping experience that aligns with the store's mission.
Compensation / Benefits- Bonus opportunities & career advancement
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life insurance
- Paid vacation, sick time, and holidays
Responsibilities- Coach and direct product sales specialists to deliver attentive, accurate service
- Complete product specialist certification courses and maintain knowledge of merchandise and installation
- Oversee merchandising, pricing, and department organization including signage and placement
- Communicate SOPs and changes to associates in a timely manner
- Conduct forklift proficiency testing and certification
- Coordinate inventory needs and assist showroom placement of merchandise
- Greet customers, assist with product selections, and process sales transactions via POS
- Handle refunds/exchanges per guidelines and manage cash handling procedures
- Deliver customer education through "how-to" classes and maintain professional store presence
- Stock, tag, and label merchandise displays as required
Key requirements- High School Diploma or GED
- 1 year of customer service/sales experience or equivalent
- Excellent verbal and written communication skills
- Ability to multi-task in a fast-paced environment
- customer service orientation
- clear communication
- multi-tasking ability
- POS system proficiency
- Forklift/Industrial Truck proficiency
- merchandising and price tagging
