Overview In this remote role, you will serve as a Splunk expert to drive value realization for area-aligned customers, working closely with sales and CS teams. You'll lead onboarding, health reviews, and strategic, case-based technical guidance to ensure customers realize impact from Splunk Core (Enterprise/Cloud). You will influence account teams, resolve complex issues, and shape adoption through collaborative, cross-functional efforts. This position offers exposure to cutting-edge data-platform work at scale and a path to broader customer-success leadership within Cisco.
Compensation / Benefits- medical, dental, and vision insurance
- 401(k) with company matching
- paid parental leave
- paid holidays and flexible vacation policies
- RSU grants eligibility
- paid time away and sick time
Responsibilities- Onboarding and enablement workshops to achieve onboarding milestones
- Coordinate with Area aligned Technical Success Engineers to review account health and renewal risk signals
- Engage CSEs on adoption and use-case opportunities
- Scope effort and craft technical action plans addressing identified technical needs
- Coordinate with CS/SE management to align priorities and address risk accounts
- Provide strategic case-based delivery up to 90 days as requested by account teams or management
Key requirements- Three+ years administering and using Splunk Core (Enterprise/Cloud)
- Strong Splunk architecture, data onboarding, and Core feature experience
- Strong SPL skills
- Experience in technical consulting or big-data analytics
- Trusted technical advisor
- Out-of-the-box thinking
- Conflict resolution
- Splunk Core (Enterprise/Cloud)
- SPL (Search Processing Language)
- Edge Processor
