Overview In this role you support ADP clients by researching issues, resolving funding-related and payroll tax service challenges, and guiding clients through requirements and timelines. You act as a trusted advisor, leveraging product knowledge to provide practical solutions and clear explanations. You'll build strong relationships with clients and partners while delivering accuracy and timely follow-through in a fast-paced environment. This position offers a chance to contribute to client satisfaction, risk-conscious funding practices, and the broader mission of reliable payroll and tax services.
Compensation / Benefits- best-in-class benefits start on Day 1
- volunteering time off contributed by company
- ongoing training, development, and mentorship
- agile, fast-paced career growth opportunities
- work-life balance and flexibility
- focus on mental health and well-being
Responsibilities- Be the funding expert: assist clients with tax deposits and funding guidelines while adhering to the Risk Policy
- Serve as trusted advisor and problem solver to resolve client issues and provide solutions
- Build relationships with clients and service partners via phone, email, and chat to exceed expectations
- Leverage ADP product services knowledge to explain value and turn input into recommendations for leadership
- Demonstrate client focus by troubleshooting and resolving payroll and tax issues in a timely, professional manner
Key requirements- 2+ years in client service, banking, billing, financial operations, reconciliation, insurance, accounting support, or related environments
- Strong written and verbal communication to explain complex information and set expectations
- Proficient in Microsoft Office tools (Outlook, Word, Excel)
- Strong research, analytical, and problem-solving skills with attention to detail and documentation
- Bachelor's degree or equivalent experience
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to learn and adapt to changes
- clear and professional communication
- adaptability
- time management
- attention to detail
- team collaboration
- Microsoft Office (Outlook, Word, Excel)
