Overview In this role you will manage and oversee WCIB client accounts and products, providing subject-matter and process support within a team of operations specialists. You will handle daily processing, drive practical solutions, and may contribute to area strategy while upholding high customer service and risk controls. The position offers visibility across Wealth, Corporate, Commercial, and Institutional Banking, with opportunities to influence operations and planning. This is a hands-on, impact-focused role in a collaborative, regulation-aware environment.
Compensation / Benefits- Healthcare (medical, dental, vision)
- Life insurance
- Disability insurance
- Parental leave
- 401(k) retirement plan
- Paid vacation
Responsibilities- Manage and oversee WCIB client accounts and products
- Provide technical, process, and troubleshooting support to a team of operation specialists
- Ensure timely completion of daily processing activities
- Develop solutions based on area expertise; contribute to strategic planning
- Deliver high-quality customer service and minimize risk in the control environment
- Exercise independent judgment and may assume supervisory responsibilities as needed
Key requirements- Two years or more of related experience
- Bachelor's degree (preferred)
- Knowledge of custody operational functions, systems, procedures, and products/services
- Ability to multitask and meet deadlines in a dynamic environment
- Analytical, problem-solving, decision-making, and organizational skills
- Strong customer relations, interpersonal, and verbal/written communication skills
- Understanding of regulatory and accounting principles affecting WCIB lines
- Proficiency in Microsoft Office applications (Excel preferred)
- customer relations
- interpersonal communication
- verbal and written communication
- custody operations knowledge
- systems and procedures for custody products
- regulatory awareness
