Overview In this role you will respond to inquiries in a 24/7 high-volume contact center, delivering knowledgeable, engaging service to members while utilizing multiple systems. You will process banking transactions and advise on products that fit member needs, contributing to a positive member experience. This hybrid, Sandy Springs-based position supports transformation efforts through strong service and cross-functional collaboration. You will work with cross-functional teams to help members navigate banking products and services while upholding service standards.
Compensation / Benefits- Medical, dental & vision
- 401(k) Retirement Plan - Pre-tax and Roth
- Life Insurance (Voluntary Life & AD&D)
- Short and long-term disability
- HSA
- PTO / Vacation / Sick Leave
Responsibilities- respond to inquiries from members in a high-volume, schedule-driven contact center
- provide information about products and services with knowledge and active listening
- perform transactions for savings, checking, loans, credit cards, IRAs and other accounts
- advise on additional products and services to meet member needs
- engage with members through multiple systems and engagement methods to ensure optimal experience
Key requirements- expert level experience in customer service or contact center environments (implied)
- ability to handle transactions across banking products and services
- strong knowledge of banking product portfolio (savings, checking, loans, credit cards, IRAs)
- excellent communication and engagement skills
- adaptability to multiple systems and processes
- active listening
- customer focus
- engagement
- multiple system adaptability
- banking product knowledge
- transaction processing
