Overview As a Senior Salesforce Administrator within Mastercard's Employee Digital Experience team, you will lead strategic Salesforce initiatives on Sales Cloud, bridging business, technical, and QA teams. You'll drive end-to-end delivery for complex programs, shape solution design, and support M&A integrations across the Salesforce ecosystem. You'll partner with stakeholders, translate needs into scalable solutions, and guide cross-functional delivery in a fast-paced, global environment.
Compensation / Benefits- insurance (medical, dental, vision)
- 401k with company match
- paid leave (new parent leave, bereavement, vacation)
- flexible spending account / health savings account
- paid holidays
- tuition reimbursement
Responsibilities- Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework
- Bridge business, technical, and QA teams to ensure alignment on requirements and delivery outcomes
- Lead end-to-end delivery of initiatives, managing timelines and dependencies across teams
- Lead design discussions and contribute to architecture decisions on Salesforce Lightning
- Support Scrum teams in adhering to Agile practices and delivery standards
- Develop and maintain documentation such as user stories and design artifacts
- Track progress and report to stakeholders with timely issue resolution
- Build relationships with business partners and internal teams
- Provide strategic insights aligned to the product roadmap
- Present demos and solution walkthroughs to stakeholders
- Influence decisions with data-driven insights
- Lead acquisition integration programs and high-impact system transformations
- Support Salesforce expansion across newly integrated entities
- Apply best practices for M&A system integration and data migration
- Manage multiple initiatives and stakeholder engagements simultaneously
- Drive high-quality, scalable solutions across geographies
- Collaborate with cross-functional teams to implement best-fit designs
- Ensure successful outcomes for business use cases and pursue continuous improvement
- Provide clear status updates to leadership
Key requirements- Salesforce Administrator and Sales Cloud Consultant certifications (required)
- Slack admin experience is a plus
- Experience designing and delivering Salesforce-based solutions
- CPQ/RCA experience is a plus
- Experience building or supporting AI-driven or agentic solutions
- Strong understanding of system integrations, ETL processes, and BI tools
- Hands-on data management experience (loads, mappings, Excel models)
- Exposure to Salesforce Mobile capabilities
- Proven track record leading complex, multi-stream projects across global teams
- Strong analytical, problem-solving, and communication skills
- Ability to lead cross-functional teams through influence (matrix leadership)
- Experience presenting to stakeholders and translating technical solutions into business value
- Experience with PSA tools (e.g., FinancialForce) and Order Management systems
- Familiarity with content management platforms (e.g., Seismic)
- Experience managing third-party AppExchange solutions
- Prior experience supporting M&A integrations within Salesforce ecosystems
- communication
- stakeholder management
- problem-solving
- Salesforce Administrator
- Sales Cloud
- Slack admin
