Overview In this role you will manage and optimize a newly launched Salesforce Nonprofit Cloud environment for a nonprofit in Los Angeles. You'll oversee daily platform administration, support end users, and drive performance improvements after go live. You will work with internal stakeholders to maintain secure access, resolve operational issues, and guide ongoing enhancements for fundraising and service workflows. Your hands on, detail oriented approach will help stabilize post-migration operations and ensure continued platform adoption. This position offers impact by strengthening data governance, reporting, and user experience to support mission critical activities.
Responsibilities- Oversee day to day Salesforce Nonprofit Cloud administration ensuring stable performance and availability
- Manage user access, roles, permission sets, sharing settings, and security controls aligned with policies
- Provide functional support for fundraising, donor records, gift processing, recurring contributions, grants, and case management workflows
- Investigate issues, identify root causes, and resolve configuration or usability problems promptly
- Create and maintain reports, dashboards, automation, and platform settings to ensure data visibility and efficient processes
- Collaborate with business teams to gather requirements and translate them into Salesforce solutions
- Assist users with updated workflows and clearly explain security access limitations
- Promote proper data access practices and adoption of the platform's security model
- Identify post launch optimization opportunities and implement enhancements to improve UX and system effectiveness
- Support stabilization efforts after Salesforce migration and maintain ongoing operational continuity
Key requirements- strong communication
- problem solving
- collab orative teamwork
- Salesforce Nonprofit Cloud administration
- security model and access management
- reports and dashboards
