Facility Front Desk Attendant

The CarShield Sportsplex is seeking a professional and service-focused Facility Front Desk Attendant to serve as a primary point of contact for athletes, families, teams, visitors, and vendors. The Front Desk Attendant will welcome and check in guests, answer questions, manage phone calls and reservations, and coordinate with facility staff to address guest needs. The ideal candidate is organized, approachable, and able to manage multiple priorities in a busy sports complex.

Essential Duties and Responsibilities

• Welcome guests, provide directions and facility information, and create a positive first impression.
• Check in visitors, teams, program participants, and vendors according to established procedures.
• Answer incoming calls and emails, respond to routine questions, route inquiries, and take accurate messages.
• Assist with facility reservations, program information, schedules, registrations, and basic account questions.
• Process approved payments or transactions accurately and provide receipts when required.
• Monitor front-desk activity and communicate urgent safety, security, maintenance, or guest-service concerns to the appropriate staff.
• Maintain accurate logs, forms, records, and front-desk supplies.
• Coordinate with operations, food and beverage, programming, and management teams to resolve guest needs.
• Maintain a clean, organized, and professional lobby and front-desk area.
• Protect confidential guest and business information and follow established privacy and security procedures.
• Assist with administrative tasks and other duties as assigned.

• Previous front desk, reception, hospitality, recreation, retail, or customer-service experience is preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organization, attention to detail, and ability to manage multiple tasks and interruptions.
• Comfort using computers, email, phones, and standard office or reservation software.
• Ability to handle payments and basic math accurately when assigned.
• Professional judgment and the ability to remain calm and helpful when resolving guest concerns.
• Dependable attendance and ability to work independently as well as part of a team.
• Availability for evenings, weekends, tournaments, holidays, and special events as scheduled.
• Ability to remain at the front desk for extended periods and occasionally lift or carry up to 25 pounds with or without reasonable accommodation.