H
Not Specified Permanent

Kansas City, Missouri · USA job

Front Desk Attendant

Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI

Kansas City, Missouri

← Back to listings
This job is no longer available — it was removed from the JobsMint Pro catalog and cannot be applied to. Location: Kansas City, Missouri · 64101

Job description

Job DescriptionJob DescriptionBenefits:
  • Employee discounts

Overview:
The Front Desk Attendant is often the first point of contact for guests and is responsible for their first impression of Atwell Suites KCI. Warm, knowledgeable service and helpful guidance will reassure guests that they've made the right choice to stay with us!

Primary Duties and Responsibilities:
  • Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure necessary identification is taken from guests at check-in in accordance with local legislative requirements.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
  • Accurately record guest information and preferences in the Hotel's internal system.
  • Check guests out; resolve any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
Other Duties and Expectations:
  • Work closely with all departments using crystal clear communication.
  • Lead by example; encourage co-workers to always perform at the highest levels.
  • Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
  • Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a "Home Away From Home" comfort during their stay.
  • Understand and respond to customer's needs and ensure a high level of guest satisfaction.
  • Other duties as assigned.
Qualifications and Requirements:
  • 1 year of previous hotel experience is preferred.
  • 1 year of customer service, front desk, or related experience is required.
  • Opera/PMS experience is a bonus.
Schedule (may vary):
  • Both 7am-3pm and 3pm-11pm availability is preferred
  • Weekday & weekend availability is a bonus!
  • Flexible availability preferred
  • Holidays
  • Overtime
IHG One Pass Perk:
As a member of the IHG Family of brands, Holiday Inn KCI Airport/Atwell Suites KCI employees are eligible to book discounted stays at IHG-branded hotels around the world using the IHG One Pass Program! Even more exciting, you can also share your benefits with the people you care about most. With the IHG One Pass program you get to select Pass Holders - your Plus One shares many of the same benefits you get, and Five Friends share access to the IHG One Pass Friends Rate.

Explore related USA jobs

Similar jobs you may like

Based on Front Desk Attendant in Kansas City, Missouri, United States

Same category Same postal code Same area Same location Same country

Receptionist - State Farm Agent Team Member

Beau Crawford - State Farm Agent

Kansas City, Missouri, United States · 64101

View job Apply
Same category Same postal code Same area Same location Same country

Bilingual Medical Receptionist

Hire Emerald

Kansas City, Missouri, United States · 64101

View job Apply
Same category Same location Same country

Receptionist - State Farm Agent Team Member

Julie Meyers - State Farm Agent

O Fallon, Missouri, United States · 63366

View job Apply
Same category Same location Same country

Receptionist - State Farm Agent Team Member

Julie Meyers - State Farm Agent

Saint Charles, Missouri, United States · 63301

View job Apply
Same category Same location Same country

Receptionist

LEBANON NORTH NURSING & REHAB

Lebanon, Missouri, United States · 65536

View job Apply
Same category Same area Same country

Receptionist - State Farm Agent Team Member

Beau Crawford - State Farm Agent

Kansas City, Kansas, United States · 66101

View job Apply
Same category Same location Same country

Receptionist

Indigo Massage & Wellness

St. Louis, Missouri, United States

View job Apply
Same category Same location Same country

Receptionist

Normandy Nursing Center

St. Louis, Missouri, United States

View job Apply
Same category Same location Same country

Receptionist - State Farm Agent Team Member

David Coday - State Farm Agent

Mansfield, Missouri, United States · 65704

View job Apply
Same category Same location Same country

Receptionist - State Farm Agent Team Member

David Coday - State Farm Agent

Mountain Grove, Missouri, United States · 65711

View job Apply
Same category Same location Same country

Bilingual Medical Receptionist

Hire Emerald

St. Louis, Missouri, United States

View job Apply
Same category Same location Same country

Bilingual Medical Receptionist

Hire Emerald

Springfield, Missouri, United States · 65801

View job Apply

Need help finding a job?

Chat with our AI assistant.