Phone Receptionist

Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.

Job Description:

Promptly answer a high volume of incoming calls in a polite and professional manner

Act as a liaison between patients and the clinic

Understand and complete patient requests

Create new patient accounts and input all relevant information

Schedule patient appointments appropriately and correctly

Obtain and input demographic and insurance information

Ensure calls are positive and patient-focused

Operate multi-line phone system and direct/transfer calls to other departments as needed

Use medical software system to document messages and direct to appropriate personnel

Use sound judgment and handle calls appropriately

Make outgoing calls as requested

Maintain patient confidentiality at all times

Review and analyze reports daily to ensure accuracy

Other duties assigned as needed

Excellent verbal and written communication

Ability to effectively communicate on the telephone

Strong computer skills, including use of medical software

Thrive in a fast- paced environment

Superb at multi-tasking

Attention to detail

Strong customer service skills

No phone calls. Candidates chosen to move forward in the application process will be contacted