Job DescriptionJob DescriptionDescription:
At Barbour Orthopaedics, we're dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.
We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.
Clinic Location:
Lawrenceville- 965 Oakland Road, Lawrenceville, GA
Shift:
Monday - Friday Noon- 8pm
Saturdays 9-6pm
Responsibilities:
- Collect and enter patient data while checking the accuracy of existing data.
- Prepare appropriate paperwork for patient appointments.
- Verify Patient Insurance or Financial Responsibility
- Collect any payments required by patients before their visit.
- Demonstrate professionalism in appearance, language, and demeanor.
- Properly greet all who enter the office and check patients in accordingly.
- Scan patient data into appropriate charts.
- Monitor patient wait times.
- Communicate with patients as they wait.
- Schedule patient appointments in person or over the phone.
- Answer phone calls and transfer calls to the appropriate departments.
- Monitor office supply levels.
- Complete office opening and closing procedures.
Requirements:
Qualifications:
- High school graduate or GED certificate
- Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
- Language skills adequate for high-level written, interpersonal, and telephone communication.
- ASC/Medical Office experience preferred.
- EMR/EHR systems experience preferred.
- Proficient with Microsoft Word and Excel.
Why Work for Us?
We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.
