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Not Specified Permanent

Not Specified, New York · USA job

Medical Receptionist 'Astoria Clinic'

Integrated ENT, Allergy and Immunology

Not Specified, New York

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Job description

Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Key Responsibilities
  • Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner.
  • Answer, screen, and route incoming telephone calls while providing exceptional customer service.
  • Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity.
  • Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals.
  • Register new patients and verify demographic, insurance, and billing information.
  • Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients.
  • Collect copayments, outstanding balances, and process patient payments in accordance with company policies.
  • Monitor patient accounts and assist with payment arrangements when appropriate.
  • Receive, screen, and appropriately direct scheduled and walk-in patients and visitors.
  • Maintain accurate, complete, and up-to-date electronic medical records (EMR).
  • Organize, file, retrieve, and maintain patient records and office documentation.
  • Coordinate with clinical staff to ensure efficient patient flow throughout the office.
  • Process incoming mail, correspondence, faxes, and other office documentation.
  • Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations.
  • Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs.
  • Maintain a clean, organized, and welcoming reception area.
  • Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards.
  • Follow all company policies, procedures, and quality standards.
  • Participate in ongoing training and professional development opportunities.
  • Perform additional administrative duties as assigned to support the practice.
Required Qualifications
  • High school diploma or equivalent required.
  • Minimum of three (3) years of customer service experience in a professional setting.
  • Previous experience in a medical office, physician practice, or healthcare setting preferred.
  • Minimum of one (1) year of experience using Electronic Medical Record (EMR) systems preferred.
  • Proficiency with Microsoft Office Suite.
  • Knowledge of medical terminology preferred.
  • Previous experience with insurance verification, appointment scheduling, and patient registration preferred.
  • Previous experience in an ENT, Allergy, Immunology, or other specialty physician practice preferred but not required.
Knowledge, Skills & Competencies
  • Excellent interpersonal and customer service skills.
  • Strong verbal and written communication abilities.
  • Exceptional organizational and time management skills.
  • Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
  • Strong attention to detail and accuracy.
  • Professional telephone etiquette.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Knowledge of medical office procedures, scheduling practices, and insurance verification.
  • Familiarity with Electronic Medical Record (EMR) systems.
  • Ability to work independently while contributing effectively within a collaborative healthcare team.
  • Commitment to providing compassionate, patient-centered care.

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